FAQ

An FAQ is a list of frequently asked questions and answers on a particular topic.

Where are you located?

LIT’s head office is in Isfahan-Iran.

How do we contact you?

We prefer all communications by e-mail to info@pluslit.com, where your messages will route to the appropriate department. Of course, you may also use a telephone or fax to connect us. No.22, 47th Ave, Golzar St., Isfahan, Iran +989331933233 , +983132266259

Where is the origin of your Saffron?

Farmlands are located to the south of Khorasan Province in Qaenat, Iran.

What are your minimum order quantities?

We do our best to satisfy our customers. We consider a minimum quantity for your convenience to test the quality. You can order 100 grams each time.

How can we assure the quality of saffron?

The quality of saffron depends on farming and drying conditions. About Farming, We investigate about farmlands and choose the best ones and pre-purchase them a year before harvesting About drying and packaging, All Saffron Threads test in our laboratory once before drying, Then immediately before packaging and packages seal to prevent any external air from entering.

Can we come to your place and take goods with myself?

Sure, you are welcomed at any time.

Do other countries accept Iranian documents?

All products have official certificates on WTO rules and other countries fully accept all documents issued from Iran customs.

Who is responsible for damages, theft or loss of goods?

All CIF/CIP or DAT contracts have full insurance for damages, theft or loss of the goods.

What is the method of payment?

We accept a wide range of payment methods like Wire Transfer, Western Union, Paypal, Visa Card, Master Card, Webmoney and Perfect Money.

What are your shipping terms?

A normal shipment is “by air”. Shipment by sea, Couriers, Post parcel can also be arranged upon request.

How fast can you make shipments? How fast can we receive goods?

The transit period depends on a wide variety of factors – such as order type, quantity, number of mixed products in one shipment, shipping mode, or delays at customs at destination. Normally Shipments can be made within 5-8 workdays from the date of receipt of order.

What documents will be sent with the product?

Invoice , Certificate of Origin , Phytosanitary Certificate , Packing List , AWB , Test result products in the lab (if requested)

Who is responsible for the customs procedure in Destination?

It depends on the method of your contract, Usually, our contracts are CIF/CIP or DAT and clearance responsibility is on the buyer, but we provide all necessary documents for clearance of goods.

Who is responsible for carrying out the customs procedure in Iran?

In CIF/CIP or DAT contracts, carrying out the customs procedure in Iran is on us.

Still have a question?

Please contact us for more information.

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